Cancellation Timeframes and Refunds​

1. Cancellation and Rescheduling

   • More than 48 hours before the event start: Full refund minus a processing fee if applicable.​​

   • ​Between 48 an 24 hours before event: 50% refund minus processing fees.

   • Less than 24 hours before the event start: No refund provided.

2. Non-Attendance

   • Failure to attend a scheduled course without prior notice will result in forfeiture of the full course fee or credit towards training.

   • For master and long-term students: The inability to complete training sessions in the reasonable time alloted due to personal reasons (i.e. sickness, ear infections, accidents, etc.) falls upon the responsibility of the student. 

   • We do not provide refunds for unattended dives, training sessions, expeditions, events or courses. 

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Special Circumstances

1. Medical Emergencies

   • If you are unable to attend due to a medical emergency, a medical certificate must be provided. In such cases, we may offer a credit toward a future course at our discretion.

2. Weather-Related Cancellations

   • If a course or training session is canceled due to adverse weather conditions, we will reschedule at no additional cost. Refunds are not provided for weather-related cancellations. 

   • ​For any weather-related phenomenon we provide credit towards returning and future students.

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Refund Processing

• Refunds will be processed within 7 business days from the date of cancellation approval.

• Refunds will be issued to the original payment method used during booking.

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Group Bookings and Private Sessions

• For group bookings or private training sessions, cancellations made within 30 days of the scheduled date are subject to a non-refundable deposit as specified at the time of booking.

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Policy Updates

This cancellation policy is subject to change. The version in effect at the time of booking will apply. If you have any questions regarding this policy, please contact us.